Return and Refund Policy
At Super Living, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a hassle-free return and refund policy. Please read the following information to understand our return and refund procedures:
Eligibility for Returns
We accept returns for eligible products within 7 days from the date of delivery. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Initiating a Return
To initiate a return, please contact our customer service team at [your contact email] or [your contact phone number] within 7 days of receiving your order. Please provide your order number and reason for the return. Our customer service team will guide you through the return process and provide you with a return authorization and shipping instructions.
Return Shipping
Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping service and purchasing shipping insurance to ensure that your return is received safely.
Refund Process
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment method and financial institution.
Exchanges
If you would like to exchange an item for a different size, color, or style, please contact our customer service team to arrange for an exchange. Exchanges are subject to product availability.
Non-Returnable Items
Certain products are not eligible for return or refund, including:
- Gift cards
- Customized or personalized items
- Items marked as final sale or clearance
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately with photos of the damage or defect. We will arrange for a replacement or refund as soon as possible.
Contact Us
If you have any questions or concerns regarding our return and refund policy, please feel free to contact us at [your contact email] or [your contact phone number]. Our customer service team will be happy to assist you.